Please check our Frequently Asked Questions below in case we can answer your query and save you getting in touch.
NOTE: If you don’t get a reply from us within a couple of hours, check your spam and also check that you entered your email address correctly when you completed the form, as we can’t reply if we don’t have your correct address.
You can also contact us on Messenger:
FREQUENTLY ASKED QUESTIONS
I can’t place an order, there are no shipping options?
This is usually down to one of two things:
- Your delivery address is not in the UK (see below)
- The products you’re ordering have gone over the Royal Mail weight limit.
Get in touch above and we’ll be able to help.
Do you deliver overseas?
Unfortunately not. We used to, but due to the diverse nature of our products, it’s difficult for us to fit orders within all of the weight and size restrictions and then complete all of the customs requiements.
I’ve placed an order but I didn’t receive a conformation email/I haven’t received an order dispatched email, has it been sent?
Check your spam folder pet. Emails are a nightmare these days. Also check your PayPal account or bank/card statement online.
My order has failed, what do I do?
If you receive an email saying your order failed to complete, PLEASE DON’T attempt to place the order again, we can do it for you. First, check your PayPal account or bank/card statement online. Sometimes PayPal has a delay in telling our website your payment has gone through and it triggers a failed order email incorrectly. If you’re unsure, get in touch and we’ll check at this end.
I love your products! Do you have a shop?
Nah hinny, unfortunately we don’t, we’re purely an online business. Because we stock products by many different local businesses and artists, we are unable to advise which products are available in shops.
I need something quickly, do you do a collection service?
We’re based in Prudhoe and welcome collection orders by appointment. Get in touch above if you’d like to collect an order.
Can you put a personal message in a card?
Howay man, we’re not moonpig! Seriously though, our cards are bought-in already printed so we’re not able to do this.
Can I leave delivery instructions for my order?
99% of our orders are sent out via Royal Mail and there isn’t an option to enter delivery instructions for the postman. Order instructions will be followed only if we hand deliver orders ourselves or we use a courier company like Hermes.
Do you have a telephone number so I can call you?
Na! We’re a very small team and we’re always doing other things like packing and delivering orders for our lush customers. If you need to contact us quickly, you’re best off dropping us a direct message via Facebook or Instagram (not Twitter as we get too many spammy direct messages from people wanting to sell stuff).
Can I collect an order?
You’re welcome to collect your order from our warehouse in Prudhoe. Please select the collection option when you place your order.
We are open Monday to Friday 10am to 4pm.
Unit 9a Marquis Court