Payment, Delivery and Returns

Pay with PayPal or by Credit or Debit Card

We use PayPal as one of the world’s most popular secure online payment partners. If you don’t have a PayPal account, and would like to pay by Credit or Debit Card, then that’s no problem… proceed to PayPal and simply click on the “Pay with a debit or credit card” option as shown below.

PayPal

Overview of Delivery Options

Basic facts about our delivery processes

  • Our post gets collected on Mondays, Wednesdays and Fridays unless we have next day orders to get out*
  • The majority of orders go with Royal Mail
  • First Class takes 1-2 working days after despatch
  • Second Class takes 2-5 working days after despatch
  • Our order cut off time is 1pm
  • Orders placed after 1pm on Fridays will be despatched on the following Monday (or Tuesday if the Monday is a bank holiday)

*Post is collected on Tuesdays if the Monday is a bank holiday and after Good Friday. Collection dates may change over Christmas and New Year but these will be announced on this page.

Prices

SPENDFIRST CLASSSECOND CLASS
Orders under £20 containing greetings cards only (and some selected small items)£1.9595p
All other orders under £20£2.95£1.95
£20 or more£2.95FREE

Next Day Special Delivery Guaranteed by 1pm

If you need your order more urgently, we can despatch your order guaranteed next day for a charge from £6.50 (prices charged by weight based on current Royal Mail rates).

  • Order on Monday by 1pm for delivery on Tuesday
  • Order on Tuesday by 1pm for delivery on Wednesday
  • Order on Wednesday by 1pm for delivery on Thursday
  • Order on Thursday by 1pm for delivery on Friday
  • Order on Friday by 1pm for delivery on Monday
  • Orders placed after 1pm on Fridays (and at weekends) will be delivered by Tuesday

Please note, if you are ordering around a bank holiday (ie Easter, Christmas etc.) please allow extra time to account for non post days and other Royal Mail delays. A tracking reference will be sent to the email address used to place your order.

Delivery Estimates – Saturday Special Delivery Guaranteed by 1pm

If you need your order to be delivered on a Saturday, you can order anytime up to 1pm Friday. Your order will be sent by Royal Mail Guaranteed Delivery for a charge starting from £10.80.

Please note our rates are based on Royal Mail Special Delivery Guaranteed prices.

International Deliveries

All international orders placed will be sent via Royal Mail Tracked & Signed.

We deliver to a select number of countries outside of the UK. We hope to add more in the future. If shipping to your country is not available, please contact us for a quote.

Our International Shipping Rates are calculated on weight and size and will be shown at check-out. Please note our rates are based on Royal Mail Tracked & Signed prices.

Tracked international deliveries are only available for orders that weight 2kg or less including packaging. For larger orders, please contact us for a delivery quote.

BFPO

Unfortunately due to restrictions with the Royal Mail Business system, we’re unable to send orders to BFPO addresses, we apologise for any inconvenience this may cause.

Returns, Replacements and Refunds

No Quibble Guarantee

If you change your mind or decide that you don’t like the product you’ve received, please contact us as within 7 days to let us know. You can return items to us, unused and in its original condition including any outer packaging,  and we will be happy to offer you a full refund (excluding any original delivery charges). Please ensure that you use sufficient packaging to return items to us to avoid them being damaged in transit.

Missing and Damaged Items

You have the right to refuse to accept delivery of damaged goods. If an item does arrive damaged, please contact us on the day it is received and we will be happy to help.

If your order has not arrived within 5 working days of it being dispatched, please contact us and we will track your order and, if it is deemed to be missing, we will arrange a replacement.

Please note that replacements are subject to stock availability. Many pre-owned items are one-offs and cannot be replaced.

Send Items as Gifts

If you would like your order to be delivered direct to a gift recipient, and would rather we didn’t send a delivery note, simply use the gift recipient’s name and address for the delivery information when you check out and tell us “this is a gift” in the order comments/instructions box.