Payment, Delivery and Returns

Pay with PayPal or by Credit or Debit Card

We use PayPal as one of the world’s most popular secure online payment partners. If you don’t have a PayPal account, and would like to pay by Credit or Debit Card, then that’s no problem… proceed to PayPal and simply click on the “Pay with a debit or credit card” option as shown below.


Overview of Delivery Options

Basic facts about our delivery processes

  • AT PRESENT, ORDERS WILL BE DESPATCHED ON MONDAYS AND THURSDAYS, order cut off time is MIDDAY on these days. This is to minimise the number of trips to the post office we take.
  • Please be aware that it could take orders 5-10 working days from despatch to arrive.
  • All orders will be first class until further notice.


Greetings cards only From 95p N/A
Small items From £1.65 From £1.65
All other items From £3.60 £3.00

PLEASE NOTE that Royal Mail only accept mail up to 2kg, so heavier orders will require a carrier service, please contact us for a delivery quote.

International Deliveries

All international orders placed will be sent via Royal Mail Tracked.

We deliver to a select number of countries outside of the UK. We hope to add more in the future. If shipping to your country is not available, please contact us for a quote.

Our International Shipping Rates are calculated on weight and size and will be shown at check-out. Please note our rates are based on Royal Mail Tracked prices.

Tracked international deliveries are only available for orders that weight 2kg or less including packaging. For larger orders, please contact us for a delivery quote.


Unfortunately due to restrictions with the Royal Mail Business system, we’re unable to send orders to BFPO addresses, we apologise for any inconvenience this may cause.

Returns, Replacements and Refunds

No Quibble Guarantee

If you change your mind or decide that you don’t like the product you’ve received, please contact us as within 7 days to let us know. You can return items to us, unused and in its original condition including any outer packaging,  and we will be happy to offer you a full refund (excluding any original delivery charges). Please ensure that you use sufficient packaging to return items to us to avoid them being damaged in transit.

Missing and Damaged Items

You have the right to refuse to accept delivery of damaged goods. If an item does arrive damaged, please contact us on the day it is received and we will be happy to help.

If your order has not arrived within 5 working days of it being dispatched, please contact us and we will track your order and, if it is deemed to be missing, we will arrange a replacement.

Please note that replacements are subject to stock availability. Many pre-owned items are one-offs and cannot be replaced.

Send Items as Gifts

If you would like your order to be delivered direct to a gift recipient, and would rather we didn’t send a delivery note, simply use the gift recipient’s name and address for the delivery information when you check out and tell us “this is a gift” in the order comments/instructions box.